What we’re building, what we’re learning from the field, and the people behind voice-first AI for senior living.
U.S. News & World Report, the publisher of the Best Senior Living ratings, announced a strategic partnership with and investment in Candid to modernize how senior living operators capture real-time resident and family feedback. “Our strategic partnership with Candid reflects our commitment to bringing frictionless technologies to senior living operators,” says Sumita Singh, U.S. News
Case studyAcross 16 Solera Senior Living communities, Candid calls each new applicant within minutes, day or night. 60% of screened candidates complete a full interview, 8.5% of those booked with a hiring manager are hired, and Candid adds about 10,900 hours of screening capacity.
Film · 1:44ProductFirst film in the series. Applicants are engaged within minutes instead of after five business days, screened, and scheduled automatically. Across our customers that is 6× more candidates interviewed and 3× more hired, alongside the ATS teams already use.
CompanyWe talk a lot about what Candid can do. Over the next few weeks we are going to show it, one product at a time, in the workflows senior living and post-acute teams actually run.
PartnershipCandid now powers resident and family surveys across their campuses, including the CoreQ Consumer Satisfaction Surveys required of Florida nursing homes under Rule 59A-4.167.
CompanyAs our company and product have evolved, we wanted our brand to evolve with them. From recruitment to employee and resident experience, Candid helps organizations have more of the conversations that matter.
PressSpeed matters in hiring. When frontline candidates wait days to hear back, many have already accepted another offer. Our founder discusses how Candid helps operators respond within minutes, strengthen 90 day retention, and turn resident feedback into action.
EventWe help operators source, screen, schedule, and retain frontline employees through AI-powered phone and text conversations, including CoreQ and custom satisfaction surveys. Visit Booth 205 and meet Shalom Berkowitz, our Director of Sales & Growth.
EventAI-powered phone and text interviews, integrated directly with your ATS, help healthcare organizations screen and schedule frontline applicants faster. Visit Booth 312 at the National Association for Health Care Recruitment conference.
ComplianceUnder Rule 59A-4.167, all licensed Florida nursing centers must administer CoreQ-based satisfaction surveys through an approved vendor by August 1. Candid runs the process end to end, from phone surveys to submission-ready reporting.
PartnershipCaregiver needs to add thousands of caregivers by year-end without the bandwidth to reach every applicant in time. Candid integrates with their ATS, responds within minutes, and has already run thousands of AI-powered interviews.
IntegrationResidents call Candid to report maintenance issues in a natural conversation; Candid structures the request, routes it into WorxHub, and follows up once the work order is done.
PartnershipIn the first quarter, Candid supported 61 LCS communities and collected 1,000+ resident responses through AI-powered phone conversations, making feedback easier to collect and faster to act on.
PartnershipAI-powered phone and text interviews engage applicants on their schedule, evenings and weekends included, across Monarch’s 60+ communities. “Candid allows us to modernize hiring while maintaining the personal connections essential in senior care,” says Dan Strittmater, VP of Innovation
CompanyOur co-founder lived in a senior living community to experience operations firsthand. In conversation with Steve Moran, he shares how that shaped Candid’s approach to AI, reducing manual work, not human connection.
TeamShalom brings a deep understanding of long-term and post-acute care, and will help Candid reach more operators as we expand.
PartnershipCandid now runs the survey process across CESLC campuses, making sure the voice of every resident and family member is not just heard, but acted on.
PressSolera Senior Living and Monarch are seeing 4× more hires from the same applicant pool, cutting time per applicant from 50 minutes to under 10, without adding headcount.
FundingWith participation from our earliest backers and Solera Senior Living as an early strategic partner, the round fuels Candid’s rollout across hundreds of healthcare organizations. “The team has designed a platform that addresses the entire talent lifecycle, equipping operators to hire smarter and move faster,” says Arnold Whitman, SLTC
IntegrationTrigger surveys and workflows directly from PCC events, post move-in surveys on admission, exit feedback on discharge, incident follow-ups, with zero manual coordination.
HiringInstant outreach and one consistent structured screen: 58% of screened candidates complete a full interview, and 7.3% of those are hired.
Experience MonitoringAutomated post-discharge feedback calls gave real-time satisfaction monitoring and lifted the CMS rating from 4 to 5 stars.
Experience MonitoringAn automated, call-based survey reached 75% of residents in nine days, with zero staff data entry.
Experience MonitoringOne platform collected feedback across four service lines, auto-categorized by department, in ten days.
Resident storiesAI-guided phone interviews helped residents document their life stories, no writing required.
Experience MonitoringTailored surveys per care level reached 100+ residents and families in two weeks, with zero staff involvement.
Experience MonitoringPhone-based profiling and surveys lifted response rates from 30% to over 90% while freeing staff from manual work.
Experience MonitoringTrimming a 26-question survey to 10 and automating the calls cut completion time from weeks to eight days.
Experience MonitoringAn empathetic AI voice assistant replaced paper surveys and manual data entry with real-time, dashboarded insight.
Product updates, field research, and the occasional story from our communities.