Transforming resident & family feedback at Union City
One platform collected feedback across four service lines, auto-categorized by department, in ten days.
The challenge
Union City needed consistent feedback across Independent Living, Assisted Living, Memory Care, and Skilled Nursing while minimizing staff burden. Traditional surveys meant manual coordination and delayed reporting, especially for short-term skilled-nursing residents and families.
How Candid helped
Candid contacted residents and families through a single centralized platform, collecting both numeric scores and open-ended comments. AI categorized and summarized responses by department, with real-time dashboards and zero staff intervention in collection.
The results
Union City reached a 60% overall completion rate in ten days, strongest in Independent (71%) and Assisted Living (68%). AI analysis surfaced recurring themes across dining, care quality, and staff responsiveness, and the team is extending to discharge and pulse surveys.
See what Candid can do for your communities.
Book a 30-minute demo and we'll walk through the workflows most relevant to your team.