# Candid

> Candid runs voice-first AI phone conversations across your senior-living community, screening applicants, onboarding hires, and checking in with residents, families, and staff, turning every interaction into insight.

Candid is a voice-first AI platform for senior living and long-term care operators. It runs
natural phone and text conversations to screen job applicants, onboard new hires, and check in with
residents, families, and staff, turning every conversation into structured, actionable insight.
Candid speaks nine languages and integrates with PointClickCare, Paylocity, UKG, SmartRecruiters,
Apploi, Hireology, and Brightly (WorxHub).

## Solutions
- [Hiring Assistant](https://callcandid.com/solutions/hiring-assistant): Candid contacts every applicant minutes after they apply, runs a structured phone screen, checks must-have requirements, and books qualified candidates directly onto recruiters’ calendars.
- [Experience Monitoring](https://callcandid.com/solutions/experience-monitoring): Candid runs CoreQ, custom surveys, resident check-ins, family outreach, and staff surveys by phone, then turns every response into sentiment, themes, quotes, and follow-up actions.
- [Resident Communication Hub](https://callcandid.com/solutions/resident-communication-hub): Residents and families call or text to ask questions, share feedback, and report problems. Candid answers 99% of the common ones and turns requests into routed work orders, logged the moment they come in.

## Key pages
- [Home](https://callcandid.com/): Overview of the Candid platform for senior living.
- [Book a demo](https://callcandid.com/demo): Request a 30-minute demo or contact sales.
- [FAQ](https://callcandid.com/faq): Answers on the product, AI interviews & bias, integrations, pricing, surveys, and data security.
- [About](https://callcandid.com/about): The team and mission behind Candid.
- [Careers](https://callcandid.com/careers): Open roles at Candid.
- [Guides](https://callcandid.com/guides): Resources and product guides.
- [News](https://callcandid.com/news): Announcements, partnerships, and field research.

## News
- [Candid raises a new round of funding led by SLTC.](https://callcandid.com/news/candid-raises-a-new-round-of-funding-led-by-sltc): With participation from our earliest backers and Solera Senior Living as an early strategic partner, the round fuels Candid’s rollout across hundreds of healthcare organizations. “The team has designed a platform that addresses the entire talent lifecycle, equipping operators to hire smarter and move faster,” says Arnold Whitman, SLTC
- [Raphael Rubens joins Steve Moran on the Senior Living Foresight podcast.](https://callcandid.com/news/raphael-rubens-joins-steve-moran-on-the-senior-living-foresight-podcast): Speed matters in hiring. When frontline candidates wait days to hear back, many have already accepted another offer. Our founder discusses how Candid helps operators respond within minutes, strengthen 90 day retention, and turn resident feedback into action.
- [Meet Candid at the Florida Assisted Living Association conference.](https://callcandid.com/news/meet-candid-at-the-florida-assisted-living-association-conference): We help operators source, screen, schedule, and retain frontline employees through AI-powered phone and text conversations, including CoreQ and custom satisfaction surveys. Visit Booth 205 and meet Shalom Berkowitz, our Director of Sales & Growth.
- [Candid heads to NAHCR to meet healthcare recruiters.](https://callcandid.com/news/candid-heads-to-nahcr-to-meet-healthcare-recruiters): AI-powered phone and text interviews, integrated directly with your ATS, help healthcare organizations screen and schedule frontline applicants faster. Visit Booth 312 at the National Association for Health Care Recruitment conference.
- [Florida CoreQ requirement: Candid is an approved vendor.](https://callcandid.com/news/florida-coreq-requirement-candid-is-an-approved-vendor): Under Rule 59A-4.167, all licensed Florida nursing centers must administer CoreQ-based satisfaction surveys through an approved vendor by August 1. Candid runs the process end to end, from phone surveys to submission-ready reporting.
- [Candid now integrates with Brightly (WorxHub).](https://callcandid.com/news/candid-now-integrates-with-brightly-worxhub): Residents call Candid to report maintenance issues in a natural conversation; Candid structures the request, routes it into WorxHub, and follows up once the work order is done.
- [Collaborating with LCS on resident feedback.](https://callcandid.com/news/collaborating-with-lcs-on-resident-feedback): In the first quarter, Candid supported 61 LCS communities and collected 1,000+ resident responses through AI-powered phone conversations, making feedback easier to collect and faster to act on.
- [Monarch Healthcare Management picks Candid for frontline hiring.](https://callcandid.com/news/monarch-healthcare-management-picks-candid-for-frontline-hiring): AI-powered phone and text interviews engage applicants on their schedule, evenings and weekends included, across Monarch’s 60+ communities. “Candid allows us to modernize hiring while maintaining the personal connections essential in senior care,” says Dan Strittmater, VP of Innovation
- [Built from inside the community: Raphael Rubens at SLEC.](https://callcandid.com/news/built-from-inside-the-community-raphael-rubens-at-slec): Our co-founder lived in a senior living community to experience operations firsthand. In conversation with Steve Moran, he shares how that shaped Candid’s approach to AI, reducing manual work, not human connection.
- [Shalom Berkowitz joins Candid as Director of Sales & Growth.](https://callcandid.com/news/shalom-berkowitz-joins-candid-as-director-of-sales-growth): Shalom brings a deep understanding of long-term and post-acute care, and will help Candid reach more operators as we expand.
- [Powering surveys at Charles E. Smith Life Communities.](https://callcandid.com/news/powering-surveys-at-charles-e-smith-life-communities): Candid now runs the survey process across CESLC campuses, making sure the voice of every resident and family member is not just heard, but acted on.
- [Senior Living News covers Candid’s hiring results.](https://callcandid.com/news/senior-living-news-covers-candids-hiring-results): Solera Senior Living and Monarch are seeing 4× more hires from the same applicant pool, cutting time per applicant from 50 minutes to under 10, without adding headcount.
- [Candid is live on the PointClickCare Marketplace.](https://callcandid.com/news/candid-is-live-on-the-pointclickcare-marketplace): Trigger surveys and workflows directly from PCC events, post move-in surveys on admission, exit feedback on discharge, incident follow-ups, with zero manual coordination.

## Case studies
- [How Solera Edgeworth Park hired 4.3× more frontline employees in a 3-month pilot](https://callcandid.com/case-study/solera-edgeworth-park): Solera Senior Living — Standardized screening and instant applicant outreach lifted hiring 4.3× — without changing pay or market conditions.
- [Improving patient experience and CMS scores with Candid](https://callcandid.com/case-study/texas-health-care-cms): Texas Health Care Solutions — Automated post-discharge feedback calls gave real-time satisfaction monitoring and lifted the CMS rating from 4 to 5 stars.
- [Transforming resident & family feedback at Covina Campus](https://callcandid.com/case-study/masonic-homes-covina): Masonic Homes of California — An automated, call-based survey reached 75% of residents in nine days, with zero staff data entry.
- [Transforming resident & family feedback at Union City](https://callcandid.com/case-study/masonic-homes-union-city): Masonic Homes of California — One platform collected feedback across four service lines, auto-categorized by department, in ten days.
- [How Westminster Village helped residents capture their stories with AI](https://callcandid.com/case-study/westminster-village): Westminster Village — AI-guided phone interviews helped residents document their life stories, no writing required.
- [Transforming resident and family feedback at Bristol Glen](https://callcandid.com/case-study/umc-bristol-glen): United Methodist Communities — Tailored surveys per care level reached 100+ residents and families in two weeks, with zero staff involvement.
- [Enhancing operational efficiency and resident satisfaction with Candid](https://callcandid.com/case-study/wingate-living-operations): Wingate Living — Phone-based profiling and surveys lifted response rates from 30% to over 90% while freeing staff from manual work.
- [American House Riverview cut survey time 74% with AI phone interviews](https://callcandid.com/case-study/american-house-riverview): American House — Trimming a 26-question survey to 10 and automating the calls cut completion time from weeks to eight days.
- [Melbourne Place gathered actionable feedback in two weeks, with zero staff involvement](https://callcandid.com/case-study/wingate-melbourne-place): Wingate Living — An empathetic AI voice assistant replaced paper surveys and manual data entry with real-time, dashboarded insight.

## Contact
- Email: info@callcandid.com
- Sign in: https://chat.memomate.app/